Refund policy

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Refund Policy

Last updated: August 30, 2026

Thank you for shopping at The Happy Package. We want you to be completely happy with your purchase. Please read this policy carefully before buying.

Return Window

We accept return requests within 30 days of the date your order was delivered. After 30 days, we are unable to offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition you received it

In its original packaging with all tags, accessories, and inserts included

Accompanied by proof of purchase (your order confirmation or receipt)

The following items are not eligible for return:

Items marked as final sale or clearance

Perishable goods or items with hygiene seals that have been opened (e.g., pacifiers, feeding accessories once removed from packaging)

Downloadable or digital products

Gift cards

How to Start a Return

To initiate a return, please contact us at [your support email] with:

Your order number

The item(s) you wish to return

The reason for the return

A photo of the item if it arrived damaged or defective

We will review your request and respond within 2 business days with instructions on where to send your item. Please do not ship items back without first contacting us, as returns sent without authorization may not be accepted.

Return Shipping

If your item arrived damaged, defective, or incorrect, we will cover the cost of return shipping.

For all other returns (e.g., change of mind), the customer is responsible for return shipping costs. Shipping fees are non-refundable.

Because many of our products ship from international fulfillment centers, return shipping costs and transit times may vary. We will provide the return address and any relevant instructions after your request is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed to your original payment method within 5–10 business days

Please allow additional time for your bank or credit card provider to post the credit to your account

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us

Damaged or Incorrect Items

If your order arrived damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.

Exchanges

We do not process direct exchanges at this time. If you need a different item, please return the original (if eligible) and place a new order.

For any return or refund questions, reach out to us at: finleydarger@gmail.com

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